Refund policy

Last updated: August 8, 2026

I want you to be happy with what arrives at your door. Books are meant to be held, browsed, gifted, and lived with—and sometimes things simply don’t go according to plan.

Here’s how I handle returns, refunds, and those occasional shipping adventures.

If Something Arrives Damaged

Books and other treasures sometimes have unfortunate encounters with shipping boxes.

If your order arrives damaged, please contact me within 14 days of delivery at hello@trivialcircumstances.com. Please include your order number and, if possible, a photo of both the damaged item and its packaging.

I’ll work with you to make it right. Depending on the situation, I’ll offer a replacement, exchange, or full refund.

If You Receive the Wrong Item

Mistakes happen—even in the most carefully packed orders.

If you’ve received something different from what you ordered, please let me know within 14 days of delivery. I’ll arrange for the correct item to be sent or provide a full refund, including applicable shipping costs.

If You’ve Changed Your Mind

Sometimes you order a book and realize it’s not quite what you were looking for. If you’ve simply changed your mind, please contact me before returning anything. I’ll let you know what options are available.

For eligible returns, items should be unused and in their original condition. Return shipping costs are generally the responsibility of the customer unless the item was damaged, defective, or incorrectly shipped.

Non-Returnable Items

Some things can’t make the journey back to the bookstore:

• Digital products or downloads
• Personalized or signed items made specifically for you
• Gift certificates or gift cards
• Items clearly identified as non-returnable at the time of purchase

If you’re unsure whether something is eligible for return, just ask.

Refunds

Once an approved return has been received and inspected, I’ll let you know whether your refund has been approved.

Approved refunds will be issued to the original payment method. Please allow your payment provider a little time to process the refund and return the funds to your account.

Original shipping charges are generally non-refundable unless the return is the result of an error on my part or the item arrived damaged or defective.

Lost or Delayed Packages

Once your order leaves the warehouse, it begins an adventure of its own.

If your package is delayed, please check the tracking information first. If it appears to be lost or hasn’t moved for an unusually long time, contact me and I’ll do my best to help.

If a package was returned because of an incorrect or incomplete address provided at checkout, additional shipping costs may apply if you’d like it sent again.

How to Start a Return

Please email hello@trivialcircumstances.com with:

• Your name
• Your order number
• The item you’d like to return
• The reason for the return
• Photos, if the item arrived damaged or you received the wrong item

Please don’t send anything back until you’ve contacted me and received return instructions.

A Small-Press Promise

Trivial Circumstances Press is a very small operation.

I’ll always do my best to handle problems fairly, reasonably, and with a little common sense.

If something has gone awry with your order, please reach out. I’d much rather hear from you than have you sit there wondering what to do next.

Thank you for supporting independent publishing, Alaska artists, and books that make a little more room for wonder in the world.

Trivial Circumstances Press
Amy Farnham, Founder

hello@trivialcircumanstances.com